Referrers – Making the Links

Helping families to access support

Any agency involved with a family with children under 7 can refer that family to Home-Start West Somerset with the family’s consent. Our main referrers are health visitors and professionals in the social care and child care sectors. Others include those working in the fields of mental health, education, early years and housing.

“The family told me that Home-Start were just brilliant and that their volunteer was very kind!”

If you think a family that you are working with would benefit from the informal, confidential support of a trained Home-Start volunteer you should:

  • Discuss Home-Start with the family – they must agree to receive Home-Start support
  • Establish that the family has at least one child under seven and lives in the West Somerset Council boundary
  • Phone the Home-Start office on 01643 707304 and speak to one of the organisers
  • Complete a referral form (.doc) indicating the family’s needs and make sure that you and the main carer sign it before sending it to the Home-Start office

Home-Start West Somerset will then:

  • Set up an initial visit with the family to discuss their needs and tell them all about Home-Start
  • Carefully match the skills and experiences of a volunteer to the needs of the family
  • Introduce the volunteer to the family (this may take time and if a suitable match cannot be made then you will be informed)
  • Let you know when Home-Start support starts and ends
  • Keep you informed, within confidentiality guidelines, about progress

“This complex vulnerable family needed a consistent, reliable befriending service to offer them stability – which they received from you. Thank you.”

Thank you for making the link